It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If you are, you’ll continue to be charged £12. Up to 100Mbps. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. Go even faster than M250. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. 3 million of Virgin Media’s premises. Page last updated by downdetector. Compare all broadband deals. The best way to contact Virgin Media to cancel is over the phone. 40 more a year for the services from 1 March. Automatic compensation under Ofcom rules is £9. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Virgin Media Price Guides. Step 2: Order your NOW Broadband service. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. 5 out of 5. Mobile. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. From any other phone: 0345 454 1111. We’re so confident in this technology that we’ve launched. It’s official! Virgin Media broadband comes with 99. Cancelling Virgin Media broadband over the phone. £8 a month add-on or at no. This promotion means you won’t pay the usual setup fee of £35. Broadband for low income families. 4K compatible TV/device required to watch Ultra HD. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. Early Disconnection Fees- PAYM & SIM Only Contract. Enter your postcode to see if you can get our services. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Choose. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). Broadband & sim deals. You'll also receive your contract either by email or by post to check and sign. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. According to Ofcom, the average broadband speed of a home in the UK was 69. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. Virgin Media broadband help and support. Virgin Media Bigger Combo Bundle, Ultrafast Fibre Broadband + Weekend Calls. Understanding your Virgin Media bill. Mobile customers can also use the app to keep on. Make sure to take our kit with you when you move. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Email. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Further exclusions & legal stuff apply. If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team . For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. TV box - 15 mins. Reliability Score: 3. Speed. Online chat: You should see the option to start a chat on Virgin Media's website. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. 25 a month. Stream from Virgin Media. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. All of the products on this page are subject to survey, network capacity and a credit check. £8p/m extra or included with Gig1 or Volt. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. ISPs & The Internet. Virgin Mobile package. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. The Voom plans start from £33 per month (exc VAT) and include a business. The Service you do for others is the rent you pay for your room here on. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. Up your average download speed to 362Mbps for 4K. average UK speed*. 99pm. Can't use digital support? Don't worry! You can still get. Virgin Media O2 is getting into the Christmas spirit early by handing out free broadband speed boosts to thousands of its customers. deal anytime. Discover the best and worst broadband providers in the UK with our expert reviews. How long will the QuickStart installation take me? WiFi Hub - 30 mins. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Fibre Areas only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. : Compare our best broadband deals in your area. TV. Surfshark: The best budget VPN for Virgin. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. for 3 months then £39. Service 53. Step 2: Get connected. Overview. Click the Link. Mon-Sat 9am-5pm. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. With Go. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Virgin Media services are only available in eligible Virgin Media network areas. Pay your Virgin Media bill on the phone. Plus, you can complain and apply for compensation if the issues are ongoing. During a vishing call, you may have asked to download. Make sure you have your Account number and Area reference number to hand. The Virgin Media packages on offer are: 500Mb Broadband + Loaded TV. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. You might also need to change it if your current package isn’t available at your new address. Check your service. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. Superfast broadband (up to 1GB/s) Reliable (99. All plans are on an 18 month contract length, free set-up and comes with Virgin Media Talk Weekends, so you get broadband and phone services. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. c9876fef3bd41fbc. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Exclusive student broadband deals with an '. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Calling from abroad: 00 353 1 2458000. A master socket is the main socket for the phone line in your home, not an extension socket. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. Customer service. That’s more speed to spread across your devices. Choose your package. While Virgin Media’s minimum commitment is 18. 2. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. 190+ channels. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. A free WiFi Hub 3. In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. Poor speeds far below what was advertised. Excludes broadband faults and broadband network outages. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Virgin Media broadband M250 Fibre broadband. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. Check which Hub you’ve got and then pick the test you need. Up to 3 WiFi Pods if needed. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. User reports indicate no current problems at Virgin Media. g. It doesn’t matter if you’re. Switching broadband provider is as easy as 1, 2, 3…. An outage on Virgin Media’s broadband services can leave many people disconnected. Compare all broadband deals. All our offices and call centres are working to Covid secure guidelines. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. Virgin Media is famous for its fast internet speeds. Compare our best broadband deals in your area in seconds with free set up. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. It could even happen that both internet and. 1 Kudo. Further exclusions & legal stuff apply. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. Report the fraudulent caller. You can easily connect 10+ devices at the same time. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. All TV packages include Sky Q, Sky's revolutionary set-top box. At least 30Mbps download speeds in every room or £100 one-off credit. Service 53. A. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Good offers for new customers. By pairing your landline and broadband together, you can often get a better deal and make your life easier by having one provider for both services. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. Broadband Speed Test. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. All of the products on this page are subject to survey, network capacity and a credit check. Reset Hub password. TV 360 and home phone not currently available in 2022/23 network expansion areas. This information is updated every 15 minutes, so you're always in the know. Check your service status; home. 1 technology, is designed to power the next-generation of connected devices – including modern. In a single year our connectivity: Supports 708 million credit and debit card transactions. Fab Fibre Broadband. Access your bills, diagnose faults and manage your package. If you think you’ve used the incorrect bank account details when paying via bank transfer. Customers across the country were reporting a complete failure of their broadband service for. Email address. This could be due to an issue with the WiFi connectivity of your device, and issue such as faulty hardware, or overheating. Cancelling Virgin Media broadband over the phone. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with. The company has been a subsidiary of Liberty Global plc,. Search Search. Compare our best broadband deals in your area in seconds with free set up. Compare broadband packages. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Customers on the new M125 package will get a 22% uplift with average speeds of. As a result, you could be on an ultrafast broadband speed that’s more than enough for your needs. Booking an engineer is easy with Virgin Media. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". The broadband packages you can find are: Broadband. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). Once connected, the service blends live TV, catch up TV and on-demand services into one, curated to your tastes and interests. Visit BT Broadband » ↑ Comparison table. 2023-09-10 13:33:08. Each service has a minimum contract length that’s shown in your basket. Take Virgin Media for example. 50. Further exclusions & legal stuff apply. Up to 3 WiFi Pods if needed. TV. Broadband & sim deals. Did you know? Did you know, 95% of our customers find the solution to their problem using the help and support pages. Pretty cool, right? When will. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Set up a Hub. Make a payment in My Virgin Media. This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Sky’s 145Mbps is available for £30 per month for 18 months. With another provider you will get new customer pricing. No setup fee. About our broadband help and support page. Continue to checkout . There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of. css"> <iframe aria-hidden="true" title="GTM" src=". This promotion means you won’t pay the usual setup fee of £35. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. At least 30Mbps download speeds in every room or £100 one-off credit. Offer Ends 03/01/2024. Recycle or return your kit. Use Virgin Media phone lines when calling from a different provider. No setup fee is available on all bundles, broadband & phone, and broadband only packages. However, it has a hard job matching Virgin Media for broadband speed. TV 360 and home phone not currently available in 2022/23 network expansion areas. Broadband. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. The legal stuff . For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. When you place your order, we'll let you know. Virgin Media help and support. 12 month contract. Volt. Discover more about Virgin Media O2 . We’ll get you set up in no time, too. My Virgin Media makes managing your account easier with all your information in one place. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Virgin Media Reliability. Virgin Media sometimes goes down for customers. How to change my Virgin Media or Virgin Mobile package by phone. £8 a month add-on or at no extra cost. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. Broadband. 18 EDT. Virgin Media’s Stream is a pocket-sized all-in-one streaming box that supports live channels, subscription streaming services, free video apps and music apps. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. It has not so far given any. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!. Broadband. Here’s what you need to know: Great, affordable prices. Internet access and registration required. Virgin Mobile – 789 on a phone of ours. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. So don't BS me with your stupid replies. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. 3. Excludes broadband faults and broadband network outages. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. Restart your services. Unlocks superfast broadband in 500,000 buildings. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. The engineer will bring everything needed to install your Virgin Media services on your chosen day. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Each service has a minimum contract length that’s shown in your basket. M250. Intelligent WiFi Plus Service: Virgin Media customers only. Fibre broadband. Your account. Or you may be quicker than average! You won’t be involved the whole time. Offers available to new broadband and new TV customers only. [email protected] Smithy Very Slow Galway. TV 360 and home phone not currently available in 2022/23 network expansion areas. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. According to Ofcom customer service research in 2022, 78% of Virgin Media broadband customers said they were satisfied with the service. The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. No setup fee is available on all bundles, broadband & phone, and broadband only packages. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. Hi - thanks for replying. Mon - Fri 9am to 6pm. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Unlike BT and Sky, Virgin Media runs on its own cable network. ie provides answers to all your broadband, TV and Home Phone questions here. 60 a month to £5 a month. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Simply return to the browser you sent the message in to check and respond. Cable. £8p/m extra or included with Gig1 or Volt. Stream plugs into any TV and seamlessly combines live TV, on-demand apps, popular streaming subscriptions and must-watch movies all in. Virgin Media Broadband pros and cons. Virgin Media ranks 43rd among Cable Television sites. Virgin TV 360. TiVo. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Landline packages. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. * Call costs may vary. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Email. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. What do the colours mean? Yellow. Excludes broadband faults and broadband network outages. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. If you have mobile with us:. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Helps dispense four million medical prescriptions. Excludes Essential broadband customers from 10 November 2022. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. My Virgin Media makes managing your account easier with all your information in one place. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. TV 360 and home phone not currently available in 2022/23 network expansion areas. 50 per. You'll have 30 days to cancel your account. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. How to change my Virgin Media or Virgin Mobile package by phone. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. uk' email address. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Make sure to take our kit with you when you move. Customers who subscribe to paid services through Virgin Media. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 99 a month. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. However, although the company. Tue 4 Apr 2023 // 09:20 UTC. You might also need to change it if your current package isn’t available at your new address.